Peace of Mind with ATOL & ABTOT Protection
Having the peace of mind that once you’ve booked your well-earned holiday, your money is safe no matter what is priceless. A key benefit of booking with a UK-based tour operator is that you are covered by very stringent British travel industry regulations and UK legislation throughout your holiday, so you can book with confidence and security.
Sirocco Luxury Travel is a trading name of Templeworld Limited, which has been operating since 1985 and is both ATOL and ABTOT protected. These two schemes guarantee your financial security when booking any kind of holiday with us, whether it’s a flight-inclusive package, or simply a hotel.
We are a tour operator rather than a travel agent, which means we are the organisers of your holiday and we package up the components (eg flights, hotels, transfers, excursions) in-house ourselves, using our own contracted rates. This is different to a Travel Agency which does not create its own holidays or packages but instead re-sells holidays operated by others. Note that different regulations apply to travel agencies and independent travel advisors compared to tour operators, as they are allowed to operate without an ATOL. For this reason, it’s safer to book with a tour operator, but if you do book any holidays or travel components via a travel agency, it’s absolutely vital that you ensure the holiday or holiday components they are booking for you will be covered by the operator’s ATOL, ABTOT, ABTA membership or similar financial protection scheme.
Temple World, trading as Sirocco Luxury Travel, holds an Air Travel Organiser’s Licence (ATOL) issued by the Civil Aviation Authority (ATOL number 3102). In the UK, all travel companies selling package holidays with flights must hold an ATOL. If the company isn’t registered in the UK, they aren’t legally required to hold an ATOL and you might find you aren’t as covered as you thought. If a travel company with an ATOL stops trading, the ATOL scheme protects all customers who had booked with that company. If the company goes into administration before you travel, your money is protected, and you’ll be able to apply for a full refund. If you’re on holiday when the travel company goes bust, the ATOL scheme guarantees you’ll be able to finish your holiday and return home. For more information about financial protection and the ATOL Certificate go to: https://www.atol.org/
When you book a protected holiday, you’ll receive an ATOL certificate as soon as you pay for your trip. The certificate explains how you’re protected and what to do in the event of a company collapsing. As an ATOL-licensed travel company, most of the flight-inclusive holidays we sell are financially protected by the ATOL scheme, but ATOL protection does not apply to all holiday and travel services. If your booking or parts of your booking are covered by the ATOL scheme, you’ll receive an ATOL certificate.
When booking with Sirocco Luxury Travel, any package arrangements which are not protected by our ATOL are covered by ABTOT, the Association of Bonded Travel Organisers Trust. Our membership number is 5411. This insurance means your money will be refunded, or you will be returned to the starting point of your contracted arrangements if already abroad in the unlikely event of our being unable to provide your holiday arrangements due to our insolvency.
For more details please see our full Terms and Conditions, or the ABTOT website. Where your holiday is covered by ABTOT you will not receive an ATOL certificate with your invoice.
